Sterling Physical Therapy & Wellness is a physical therapy clinic where the staff is known for being helpful and friendly. They offer therapy that is attuned to patient progress and makes adjustments to treatment as needed. The clinic is praised for its positive energy and team spirit. Some patients have reported a great experience with the therapists, highlighting their knowledge and helpfulness, while others have reported issues with scheduling and billing practices. The staff is described as professional and well-mannered and also known for its warm and welcoming atmosphere. The clinic has multiple certified doctors and a receptionist who makes patients feel welcome.
Practice Information
Therapist Expertise
The therapists are described as knowledgeable, helpful, and easy to work with. The therapists are also caring and capable and invested in their patient’s journey. Dr. Brett is described as compassionate and skilled.
Treatment Setting
The clinic has a positive energy and a team spirit. The facility is pleasing to the eye, and the staff is professional. The waiting room is small but is clean.
Insurance Coverage
They said they take Care Credit before treatment but when it came time to use it, they “were having issues with the portal” and “needed to renew their agreement” and then ultimately “were no longer taking care credit.” The clinic accepts insurance, as a patient had their insurance coverage cleared before starting treatment.
Office Experience
The receptionist makes patients feel welcome and is efficient. Bianca is described as ever so helpful getting any scheduling difficulties addressed.
Patient Experience
Patients report noticeable results and real improvement. The staff is warm and friendly.
