This Baylor White physical therapy location, with its staff, is highly recommended by patients. The practice is praised for its knowledgeable and caring physical therapists, including Drew, Casey, Darin, and Jordan. Patients have reported improvements in their conditions, such as neck movement and back pain, and appreciate the personalized attention and exercise variations. The front desk staff, especially Lisa, is noted for being friendly and welcoming. However, some patients have had issues with the billing department.
Practice Information
Therapist Expertise
The physical therapists are described as knowledgeable, skilled, and experienced. They are praised for their expertise and concern for patients’ pain levels. Drew is noted as being extremely knowledgeable, and Jordan has the perfect blend of knowledge and skills. Casey is also described as very knowledgeable.
Treatment Setting
The facility is described as well equipped, clean, and diligent in disinfecting equipment after each person uses it. The therapists are always pushing the patient to achieve their goal of getting well. The staff offers a smile and encouraging sentiments.
Insurance Coverage
The billing department balance bills patients well over the in-network contracted rate. Patients are advised not to pay until they know exactly what insurance says to pay.
Office Experience
The front desk staff is described as wonderful, friendly, and courteous. Lisa, in particular, is noted for welcoming patients by name with a smile and wishing them a good day. The front desk staff is also very kind and helpful.
Patient Experience
Patients report a very positive experience. With the guidance of the therapists, back pain has come down from an acute to manageable state. The therapists are always checking on patients to make sure the exercise levels are achievable without any backlash.
