Baylor Scott & White Outpatient Rehab Plano, located on 15th Street, offers physical therapy services. The practice is praised for its friendly and professional staff, including therapists and front desk personnel. Karrie Johnson is a main therapist and is highly recommended. The staff offers one-on-one attention, is knowledgeable, and provides personalized treatment plans. Patients report positive experiences, including improved strength, range of motion, and overall well-being. However, there are negative experiences related to billing through Select Medical.
Practice Information
Therapist Expertise
Karrie is the main therapist and is knowledgeable and experienced. Stefanie and Andrew are also mentioned. The therapists are described as very capable and willing to help.
Treatment Setting
Patients feel “right at home” at the clinic. The staff provides a warm and supportive environment, offering one-on-one attention. The staff are professional and friendly.
Insurance Coverage
Jan assists with insurance. The source material mentions issues with billing through Select Medical, including incorrect copay amounts, overcharges, and difficulties reaching a live person to resolve billing issues. The automated system said calls were outside of business hours.
Treatment Approaches
Therapists use manual manipulation, strength training using various machines and exercise. They also offer advice on creating a self-care routine after physical therapy is finished.
Office Experience
Jan, at the front desk, is described as the personality of the office and keeps everyone on task. She greets patients by name.
Patient Experience
Patients report feeling great and stronger after appointments. The staff takes patient feedback seriously. Some patients report improved range of motion and a near full recovery. Confidence in the therapists and the overall experience is mentioned.
