This physical therapy facility, Baylor Scott & White Outpatient Rehabilitation Center in Keller, TX, is known for its excellent staff and care. Patients have seen significant improvement in their recovery from various injuries and surgeries. The therapists are described as knowledgeable, patient, and caring, providing personalized treatment plans. While there were issues with insurance billing, the facility is still highly recommended for the quality of care provided. The office is noted for its welcoming environment with a kind and efficient receptionist. Many patients have experienced positive outcomes and express gratitude for the staff’s dedication to their recovery and making therapy a fun and successful process.
Practice Information
Therapist Expertise
The therapists are very knowledgeable. The physicians at this facility really know what they’re doing. The therapists provide professional individual care. Andrew is very knowledgeable and helpful. Brandon and his staff are the nicest and most knowledgeable therapists.
Treatment Setting
The facility is clean and well run. Everyone is kind and patient with their clients. The staff is fantastic. The therapists provide professional individual care with kind concern to each patient. The receptionist is also kind and efficient at managing the office with a warm smile and with compassion. They are on time and give some excellent care.
Insurance Coverage
When it comes to insurance, they don’t bill out to Insurance as physical therapy. They bill out as outpatient. Physical therapy was covered 100% for me. So I would just recommend paying attention to your insurance and what is covered and what isn’t.
Treatment Approaches
Both my husband and I have been treated for our injuries. Andrew was aggressive enough to where I seen progress each time I went but not to where I was in so much pain when I left.
Office Experience
Britney, the receptionist, always has a smile on her face, greets you and speaks to you each and every time. Nick is at the front desk. The receptionist is also kind and efficient at managing the office with a warm smile and with compassion.
Patient Experience
And have helped us to back to being active in our lives! I look forward to going for physical therapy and have achieved amazing results. They really did help me overcome pain that I’ve been feeling for over five years. The staff is fantastic and we are very thankful for them. He made PT a fun and successful process for me and I appreciate it very much. You can tell he actually cares about his patients and their progress. He never gives up! I have come along faster in my recovery from knee surgery then I could ever imagine and it is always a fun time. If you can make therapy, rehab, and recovery from surgery fun, then you’re doing something right and with the right kind of people.
