ATI is a physical therapy practice praised for its friendly and helpful staff, clean facilities, and focus on patient recovery. Patients report feeling supported, motivated, and seeing marked improvement in their conditions. Staff members are described as professional, attentive, and welcoming, creating a positive and family-friendly atmosphere. However, there are also negative experiences reported, with some patients citing understaffing, communication issues, and concerns about the quality of care. Some locations have varying levels of care, as reported.
Practice Information
Therapist Expertise
The therapists at ATI are described as professional, knowledgeable, and attentive. Some therapists are also noted for their focus on patients’ needs and end goals. The staff are all exceptional to work with.
Treatment Setting
The facilities are reported as clean and well-equipped. Staff are described as welcoming and respectful, creating a warm, positive atmosphere. Patients feel very welcome.
Insurance Coverage
One patient had issues with their insurance company requesting notes, with a delay in the therapist’s response.
Treatment Approaches
The treatments aim to strengthen muscles and help patients get better. Exercises are provided that are challenging. Some locations are described as having a real traction machine.
Office Experience
The front desk staff are described as awesome, and the whole staff is helpful.
Patient Experience
Patients report feeling very well taken care of and state the therapy is definitely helping the movement in their knee. The staff listen to patient concerns. Patients are motivated through their recovery. Staff are focused on helpful sessions.
