ATI Physical Therapy on Brodie Lane in Austin offers physical therapy services with a focus on a positive patient experience. They provide a friendly and comfortable environment with skilled and compassionate therapists. The team is known for its supportive and encouraging approach, helping patients to improve their quality of life. However, there is a warning about potential issues with insurance billing and communication. The practice is praised for its professional, clean, and even fun atmosphere, alongside providing effective treatments.
Practice Information
Therapist Expertise
Therapists are skilled professionals, compassionate, and kind. They are friendly, patient, on time, and supportive. Therapists take the time to truly understand your concerns and clearly explain what’s happening in your body. They deliver effective treatments and home programs.
Treatment Setting
ATI offers a friendly and comfortable atmosphere. The staff puts the care in healthcare. The therapists are very attentive.
Insurance Coverage
One patient’s insurance was allegedly “not active” and they received a bill for almost $2000. The patient was not notified of any insurance issues until their last attempted visit. They were then told they had to pay $125 for the visit. There was no communication about the insurance issue during the visits. The company did not feel they had done anything wrong.
Patient Experience
The staff is amazing and they put the care in healthcare. The therapists provide tools to improve the quality of life. Patients leave sessions feeling energized.
Office Experience
Kelley and Lyric run the front desk and make you feel welcome. They are organized, friendly, and always on top of things.
