Therapy Excellence is a physical therapy practice praised for its excellent care and knowledgeable therapists. Several reviewers highly recommend the practice, citing the therapists’ expertise in addressing a variety of injuries and conditions, including hip rehab, shoulder pain, and post-surgery recovery. The practice is commended for its efficient scheduling and billing processes, though one patient experienced issues with insurance verification and reimbursement. The staff is described as professional, compassionate, and friendly, creating a positive and caring environment for patients. Patients have also reported positive experiences, feeling comfortable and well-supported throughout their treatment, and appreciative of the therapists’ thorough explanations and personalized care.
Practice Information
Therapist Expertise
The therapists are knowledgeable, professional, and actively assist in resolving the PT issue. Caitlin is described as a fantastic PT and is very good at explaining the way the muscles work. Donnie is an excellent therapist. Paige is so knowledgeable and thorough.
Treatment Setting
The atmosphere is calm, and the staff are friendly and helpful. Patients feel comfortable in their PT. The care is excellent. The therapists are compassionate and caring toward their patients.
Insurance Coverage
The practice did not verify insurance for one patient before the appointment, resulting in a full fee charge. The patient was told they would be reimbursed the difference after verification, but this had not occurred a month later.
Treatment Approaches
The therapists give exercises that have been a big help with an injured shoulder. They are thorough, listen and help you with a great home program. Caitlin is very good at explaining the way the muscles work and giving exercises. They also push you to do more work.
Office Experience
The front office staff is efficient. Shannon, the receptionist, always met people with a smile.
Patient Experience
The therapists help you tremendously to help you reach your goal. They help patients recover from injuries or surgery. Patients have confidence in the practice.
