The Women’s Health Center offers a range of services, including women’s wellness exams, and cosmetic procedures like laser hair removal and Botox. Dr. Tracy has been a provider for over 10 years and her staff are attentive and caring. Patients have reported positive experiences with Dr. Lena Nguyen and her staff, and the practice offers timely appointments. However, there are also negative experiences reported, including issues with the front desk staff’s behavior and communication, and challenges with parking. The practice has two locations as the source material mentions, one in which a patient was told the free valet was available for parking and another that had a receptionist who was rude and unprofessional.
Practice Information
Pregnancy & Postpartum Services
Dr. Lena Nguyen is described as wonderful with her patients who are pregnant and giving birth.
Treatment Setting
The facilities are described as nice and clean. Patients report that the staff is nice. One patient reported the waiting area being spacious, relaxing, and clean. Leanne, who performed cosmetic procedures, had great bedside manner and made the patient feel comfortable.
Insurance Coverage
One patient reported the receptionist rudely remarking that their insurance wasn’t accepted at the clinic.
Office Experience
Some patients have reported negative experiences with the front desk staff, describing them as rude and unprofessional. One patient reported that the receptionist openly talked about them to her coworker while she was in the lobby. Another patient said the woman at the front desk has to be the rudest health professional they’ve ever met.
Patient Experience
Dr. Lena Nguyen is described as so caring and kind. Dr. Tracy is described as a great listener and that patients feel valued. One patient stated, “I never have to wait. Ever.”
