St. Jude Centers for Rehab & Wellness offers physical therapy services. Some patients have received pelvic floor physical therapy and found the care to be comparable to private practices. Others experienced issues with billing practices. Several reviews mention negative experiences with therapists, including unprofessional behavior and concerns about the quality of treatment. Positive feedback highlights personalized rehab plans and therapists who pay close attention. Appointments can be difficult to schedule and billing can be complex, with one patient reporting being double charged.
Practice Information
Pelvic Health Specialization
One patient was pleased with the care received for pelvic floor physical therapy. A therapist is skilled in treating pelvic floor disorders.
Therapist Expertise
Some therapists are knowledgeable. One therapist developed a personalized rehab plan tailored to the patient’s recovery timeline and goals. Another patient found the therapist seemed uninterested in the initial evaluation.
Treatment Setting
The PT room is very clean and well-organized. One person found the environment impersonal and depressing. One patient felt uncomfortable due to a therapist’s behavior. A therapist made the patient nervous with a condescending tone of voice.
Insurance Coverage
Billing can take a while depending on the insurance company. One patient was double charged for services. Make sure physical therapy is billed as office and not facility.
Office Experience
Scheduling is a nightmare. Be prepared to get your physical therapist’s direct phone number to (re)schedule appointments if necessary, or just be a very patient person, and call the appointment line multiple times a day, 5 days a week. The front door is for the cancer center. It can be crowded and rushed.
