Urology of Virginia has a reputation for poor customer service and communication issues. Patients report long wait times, appointment scheduling problems, and difficulties reaching staff by phone or email. Some patients have experienced canceled or rescheduled appointments without notification, leading to delays in care. Several reviews cite issues with the office staff’s professionalism, including rudeness and a lack of responsiveness. Patients also report long delays in care with some suffering from sepsis twice because of constant failure to provide timely care. One patient specifically notes having improved quality of life with pelvic floor therapy.
Practice Information
Pelvic Health Specialization
One patient was told they needed physical therapy again for pelvic floor syndrome, which is completely incorrect.
Therapist Expertise
Erin Glace is highly recommended for pelvic floor therapy and is incredibly knowledgeable.
Treatment Setting
One patient said that Dr. Sobol takes the time to explain everything in detail and doesn’t rush you out the door. He makes you feel comfortable.
Office Experience
The receptionist is reported as rude, nasty, and dismissive. One patient reports that the office is like walking into the DMV.
Patient Experience
One patient’s quality of life post-op has improved significantly. Erin Glace always paid attention to concerns.
