This urology practice offers services with a range of experiences reported by patients. Some patients have received detailed explanations about procedures and treatment plans, expressing satisfaction with the doctors’ expertise, particularly Dr. Jain and Dr. Pandey. However, other patients report negative experiences, including long wait times, rude front office staff, and issues with appointment scheduling and prescription refills. There are complaints about the quality of service from the front desk, and negative comments about Dr. Jain’s front office staff sharing office space with other specialists. Some patients also report issues with the lack of communication and assistance, especially when dealing with insurance issues.
Practice Information
Pelvic Health Specialization
One patient was seeking a urologist for fertility treatment.
Treatment Setting
One patient’s partner had a vasectomy, and reported that the experience was “the worst and most uncomfortable experience.” Dr. Pandey was reported as being “relaxed, not in a hurry, and that made me very comfortable.” The practice also had a waiting time of 45 minutes past an appointment time.
Insurance Coverage
One patient reported that they were not getting any help or assistance with their problem because they were uninsured.
Office Experience
The front office staff was reported as being rude, abrupt, loud, unprofessional, immature and condescending. One patient noted a particular woman who answered the phone like everyone’s an inconvenience to her.
Patient Experience
Dr. Jain’s surgical skills were reported as amazing. One patient said “I feel good about my choice of him.” The practice was criticized by one patient as making their experience the “worst and most uncomfortable experience.”
