This physical therapy center offers services for various conditions, including pelvic floor issues, ankle injuries, and brain injuries. Therapists provide exercises and support to help patients recover and improve their quality of life. The center has a brain injury program, although experiences with this program vary. Some patients have expressed satisfaction with the therapists’ expertise and care, while others have voiced concerns about appointment scheduling and treatment approaches. The front desk staff and office experience have received mixed reviews.
Practice Information
Pelvic Health Specialization
The center offers Pelvic floor Therapy. One patient was scheduled for an appointment but was canceled last minute. Another patient has received pelvic floor therapy.
Therapist Expertise
The therapists are described as “top notch” and “best in class.” Some therapists are skilled at thinking “outside of the box.” Therapists understand brain injury in ways “no one else in San Diego has.”
Treatment Setting
The facility is clean, and the therapists are always on time. One patient noted that the facility is very busy and that chairs in the waiting area are eliminating wheelchair waiting spaces.
Insurance Coverage
One patient found out at check-in that their insurance wasn’t covered. Scheduling neurorehabilitation appointments is a problem as it requires multiple insurance updates.
Treatment Approaches
The center provides exercises to do at home. Some patients have received exercises and home exercises to build strength.
Office Experience
The front desk people are described as super kind and patient with speech problems. One front desk person was rude and unhelpful. Another patient waited in the checkout line for 15 minutes and got skipped.
Patient Experience
Patients have made a full recovery and expressed gratitude. Some patients have experienced an improved quality of life and increased confidence. Therapists have kept up momentum with positive attitudes. One patient stated they would not be this far along in their recovery if it wasn’t for Scripps.
