Pivot Physical Therapy is a practice where patients consistently report positive experiences, often describing their care as easy and effective. The team is praised for their professionalism, responsiveness, and dedication to patient well-being. The staff, including therapists like TJ, Morgan, and Sarahbeth, are noted for their knowledge, encouragement, and ability to help patients achieve their physical goals. The front desk support, specifically Jessica, is described as efficient and friendly. The practice emphasizes cleanliness, with thorough cleaning between patients, mask-wearing, and social distancing.
Practice Information
Therapist Expertise
The therapists are skilled and knowledgeable, and patients feel that they really listen. The therapists know exactly what to do to assist recovery. The therapists guided patients through sessions and encouraged them.
Treatment Setting
Patients are made to feel comfortable. The staff are pleasant, attentive, and helpful. Exercises are explained and demonstrated, and patients understand how each is going to benefit them. The clinic is cleaned and neat. The staff stick to their schedule, so there are no long waits.
Office Experience
Jessica at the front desk is efficient and fun to talk with. She is pleasant and understanding, and very sweet.
Patient Experience
Patients are appreciative of the level of customer service and attentive treatment. Patients feel comfortable and capable of getting the care they need and reaching their goals. Patients report regaining strength and stamina to enjoy activities more. Patients value encouragement.
