Sentara Therapy Center offers physical therapy services. The staff is described as friendly, professional, and knowledgeable. Therapists monitor patients to ensure correct form and technique during exercises. The staff works well together and is supportive of each other and their patients. Some patients have found the experience to be outstanding. However, one patient had a negative experience with insurance coverage and communication. The staff is attentive, and the practice is highly recommended.
Practice Information
Therapist Expertise
The therapists are described as knowledgeable.
Treatment Setting
The staff is attentive. The staff is friendly. The visits are described as a pleasant experience.
Insurance Coverage
One patient’s medical insurance company denied treatment coverage early in the process. The DPT did not submit the treatment plan and timeline to the medical insurance company. The DPT did not offer to have Sentara’s staff contact the insurance company to resolve the issue.
Office Experience
Lanita is mentioned in regards to helping with check-in. The staff is friendly. The staff is helpful.
Patient Experience
One patient feels confident that their condition will improve. The level of care is described as outstanding and truly five-star.
