This physical therapy facility is praised for its friendly and professional staff, with several patients highlighting the exceptional care provided by their therapists. Patients have noted the therapists’ expertise and attentiveness, with personalized treatment plans that lead to progress. The office staff is also noted as friendly and helpful. One patient’s experience involved a positive rehabilitation service but a negative billing experience. Some patients have expressed satisfaction with the staff’s understanding and support, and overall, it is described as a great place.
Practice Information
Therapist Expertise
Natalie Novak is described as having “exceptional care and dedication,” and demonstrates “a level of expertise and compassion.” Dana is described as “truly an expert in her field.”
Treatment Setting
The staff is described as “attentive, supportive, and very professional.” The staff is friendly, understanding, non judgmental, and accommodating. The aids and therapists introduced themselves and were with patients all of the time.
Insurance Coverage
One patient was told they did not owe money, but later received an overdue bill. Another patient’s doctor highlighted the company and stated “they would contact me” but that patient had not heard from the company after a period of time.
Office Experience
The front desk staff is described as “very friendly.” One patient said the staff was “great and knew me by name from the first day.” Another patient had a negative experience with the receptionist.
Patient Experience
The focus is on “truly improving the quality of life for their patients.” One patient felt “valued as a patient and confident in the care I was receiving.”
