NovaCare Rehab at 5th and Bainbridge offers physical therapy and occupational therapy services. Several individuals have reported positive experiences, particularly with therapist Kerry Goldstein, highlighting her expertise in hand, wrist, and elbow injuries. The practice provides therapy for various injuries, including those from bicycle crashes and car accidents. While some patients found the therapy exercises helpful, the administrative and operational aspects received negative feedback. Patients also mentioned challenges with insurance billing and scheduling.
Practice Information
Therapist Expertise
Kerry Goldstein is described as a skilled and creative occupational therapist, a top therapist, and a specialist for “hand>to>shoulder” issues. Dr. Rudy P is a physical therapist. The therapists at this location are considered by some to be top tier.
Treatment Setting
The staff is described as warm and friendly. Some patients found the environment to be amazing.
Insurance Coverage
Novacare Bainbridge does not submit to your insurance after each date of service, or even weekly, which can cause delays in processing. Prepayment of visits was required, and the location precharged for visits that ultimately required a refund. There were issues with double and triple billing insurance, and some claims were missing final submission.
Treatment Approaches
Therapy is offered for various injuries. Some exercises can be done at home for constant improvement.
Patient Experience
The staff helps motivate patients. The staff is very welcoming. One patient felt a whole lot better and had a better outlook on life after the accident.
