Benchmark Physical Therapy, particularly the Matthews and Mint Hill locations, is known for its patient-focused approach. The practice offers a variety of services, including physical therapy for postpartum mamas and those recovering from injuries, such as rotator cuff surgery. Patients frequently describe the therapists as friendly, professional, and knowledgeable. The staff creates a welcoming and fun environment. The team works together to provide excellent care and to make patients feel comfortable. The practice is accommodating to insurance billing glitches and limitations.
Practice Information
Pregnancy & Postpartum Services
Riley is mentioned as providing pelvic floor PT for postpartum mamas.
Pelvic Health Specialization
Riley is mentioned as providing pelvic floor PT.
Therapist Expertise
The therapists are described as having superior knowledge and abilities. Jim is described as having an innate ability to know when to push and when to back off. Ben’s expertise is obvious.
Treatment Setting
The environment is described as fun and welcoming. The staff makes the time go by with great conversations and sometimes laughter. The facility is clean.
Insurance Coverage
The practice is described as being gracious in terms of dealing with insurance billing glitches and the limitations of the insurance.
Treatment Approaches
Treatment methods include massage, dry needling and exercises.
Office Experience
Carrie, the office manager, warmly greets patients.
Patient Experience
Patients feel welcomed. The staff celebrates improvement. The treatment results in great hope and confidence for the patients.
