This physical therapy practice offers services, with varying reports on the experience. Some patients have had positive experiences with therapists, particularly one named Jessica Nonkes, reporting pain relief and helpful exercises. However, other patients have reported negative experiences, including disorganized office procedures, long wait times, and issues with therapist quality. The practice has faced criticism for a lack of cleanliness and inappropriate conversations among staff. Insurance coverage is a concern for some patients. Several patients have indicated satisfaction with the service provided by Sue, a manager, though. Some patients also recommended the practice, while others would not, citing racism.
Practice Information
Insurance Coverage
A patient had an issue with Medicaid coverage.
Therapist Expertise
Jessica Nonkes is fantastic. Some therapists are absolutely terrible and didn’t help at all and may have actually made a condition worse. One patient has an amazing therapist.
Treatment Setting
You wait a long time to be seen. It’s crazy b/c you can be sitting there in a lot of pain and no one cares. Not very clean, especially the bathrooms.
Office Experience
The office can be disorganized. A patient was put on hold for 25 minutes and never received a call back. Another patient’s appointment was not actually scheduled. The receptionist may not schedule appointments properly.
Patient Experience
A patient felt better after a workout. One patient had neck pain for over a year & in 2 months was pain free.
