Hands of Hope Physical Therapy is a facility where patients have reported a range of experiences. Some patients describe the staff as friendly, professional, kind, welcoming, and supportive, creating a comfortable environment. They also note that therapists provide thorough assessments and personalized treatment plans, contributing to improved mobility and increased confidence. However, other reviews express significant concerns, including allegations of unethical medical practices, such as the lack of examinations, improper treatment plans, and the pressure to undergo unnecessary procedures. One patient’s experience included a focus on insurance billing rather than addressing the underlying source of pain, causing them to seek care elsewhere. This practice aims to help people accomplish their dreams of physical health.
Practice Information
Therapist Expertise
One patient’s experience revealed that their physical therapist took the time to thoroughly assess their condition and develop a personalized treatment plan that addressed their specific needs. Some therapists are knowledgeable and differentiate exercises to meet patient’s needs. Others have shown a lack of expertise, failing to provide proper exams or diagnoses, and instead, pushing patients into unnecessary services.
Treatment Setting
The facility is described as clean, well-equipped, and comfortable, creating an ideal environment for healing. Staff is friendly and warm and the staff supports patients through their pain.
Insurance Coverage
One review alleges that the practice may try to run up your insurance. The cost of real estate and low insurance reimbursement rates make it really hard to run a business.
Treatment Approaches
One patient had shoulder surgery in December. Some received stim and shoulder exercises, while others received massage. Some patients received 1 on 1 exercise and training. Therapists also use 1 on 1 exercise and training.
Office Experience
The staff is described as friendly and warm. The front desk person may guide patients through exercises, but they may not stick around.
Patient Experience
Patients report making significant progress and feeling stronger every day, increasing their quality of life. They also express confidence in their recovery. Others report a lack of attention and substandard care.
