Hands On Physical Therapy is praised for its exceptional and friendly staff, including physical therapists, exercise specialists, and patient care specialists. The practice focuses on improving mobility, reducing pain, and improving range of motion for patients recovering from injuries. Patients highlight the therapists’ attentiveness, knowledge, and skill in administering therapies, as well as the supportive and encouraging environment. The front desk staff is noted for being kind and helpful with scheduling and insurance inquiries, though some issues with disorganization and billing have also been reported.
Practice Information
Therapist Expertise
The physical therapists are described as professional, kind, and attentive listeners who administer therapies with great skill. Dr. Stephen Tam is highlighted as a highly skilled physical therapist with impressive understanding of anatomy. Shania, Nessa, and Aaron are also mentioned as knowledgeable and experienced therapists.
Treatment Setting
The environment is described as supportive and fun. The patient care specialists are accommodating and make patients feel comfortable. The physical therapists are attentive listeners.
Insurance Coverage
The front desk staff is helpful with talking with insurance.
Treatment Approaches
The therapists help with injury recoveries.
Office Experience
The front desk staff is described as kind and helpful with scheduling. Some patients report a disorganized front desk.
Patient Experience
The team is described as amazing. One patient stated they were on their way to a full recovery. The staff has a genuine passion for their work.
