Ivy Rehab provides physical therapy services with a focus on a positive patient experience. The staff, including therapists like Tim, Allison, Enrique, Erick, Dan, Justin, Nicki, and Dunstin, are described as knowledgeable, friendly, and supportive. The practice aims to create a comfortable and encouraging environment, where patients feel welcome. Ivy Rehab is noted for helping patients with various injuries and recovery processes, helping them regain confidence and independence. The front desk staff is also highly regarded. The practice also offers flexible scheduling.
Practice Information
Treatment Setting
The staff goes out of their way to make patients feel comfortable. The environment is described as personable and family-like. All the staff are friendly and helpful, and they maintain a light-hearted and encouraging atmosphere.
Therapist Expertise
Therapists are knowledgeable and relatable. Enrique is described as a gifted therapist whose deep knowledge resulted in improvement. Dan is described as very knowledgeable. Erick, Tim, Alina, and Dunstin are all described as fantastic and caring.
Insurance Coverage
The front staff is supportive when navigating insurance. Billing has been described as seamless.
Treatment Approaches
Allison does dry needling, which is said to be awesome for tense muscles. The physical exercises are great in trying to make patients more independent. The staff corrects form as needed. Treatment has helped with various injuries. There are exercises for range and strengthening.
Office Experience
The front desk staff is great, helpful, and easy to work with. The receptionist and assistants keep things flowing.
Patient Experience
The treatment resulted in such improvement with each set of sessions. Patients feel stronger and more knowledgeable about their body/injury. They are making patients more confident in walking and doing things for themselves. The practice aims to make the recovery process a positive experience.
