TCO provides physical therapy services, with positive experiences reported by some patients who praise the Knee Team, therapists Rachel, Shaniya, and Mike Dixey. Some patients have undergone knee and hip surgeries with positive outcomes, including improved quality of life. However, other patients report negative experiences, including rushed appointments, misdiagnoses, and issues with the billing and administrative staff. Concerns have been raised about the quality of care and customer service, with some individuals recommending against using the practice due to their experiences. The practice also offers dry needling and individualized exercises and stretches for patients.
Practice Information
Therapist Expertise
Rachel identified a problem that another therapist didn’t recognize. Shaniya is knowledgeable for foot PT. Mike Dixey’s research based program of simple daily exercises works. Jay Johnson did knee surgery.
Treatment Setting
Patients love the atmosphere and being able to do PT in the big gym. Angela spent a lot of time asking good questions and listening. One doctor was almost laughing at a patient.
Insurance Coverage
The team worked hard to accommodate insurance deadlines.
Treatment Approaches
Angela performed dry needing and gave exercises and stretches. Mike Dixey used a research based program of simple daily exercises.
Office Experience
The billing department is rude and unprofessional. The admin staff are some of the worst customer service staff. The staff seems nice I suppose.
Patient Experience
Patients report feeling stronger and enjoying life again after surgery. Patients state they are enjoying life again after surgery.
