Bay State Physical Therapy is praised for its compassionate and effective care, particularly at the Shrewsbury location. The staff is described as knowledgeable, attentive, and friendly, with therapists like Alyssa, Nikki, Sarah, Mariam, and Pamela being specifically recognized. Treatment includes home therapies, massage, and dry needling. Patients have reported positive outcomes, including improved range of motion and strength. The practice offers a clean and spacious facility with easy parking. While the PT staff are frequently mentioned in a positive light, the front desk experience has received mixed reviews, with some patients finding the reception staff rude.
Practice Information
Therapist Expertise
The staff at Bay State Physical Therapy are described as knowledgeable. Alyssa and Jenna were knowledgeable. Mariam is described as an expert in her field.
Treatment Setting
The facility is clean and spacious. The staff pays attention to details. The atmosphere is comfortable and relaxed. They have a caring team, that makes the experience not only helpful, but fun.
Treatment Approaches
Treatments include massage and dry needling. New home therapies are given every week. The staff is knowledgeable and attentive.
Office Experience
The front desk has received mixed reviews. Some found the front desk to be rude and hard to deal with. The receptionist at one point was described as a “ding bat.” The front desk staff is also described as being nice and helpful.
Patient Experience
The staff is passionate and make the experience fun. The staff is patient and attentive. Patients have seen major improvements through their on-going physical therapy process and have seen positive results after only two or three sessions.
