Silver Creek Physical Therapy is a practice where patients receive treatment for a variety of injuries. The staff is described as friendly, helpful, and competent. Patients report positive experiences with their therapists, who listen to their goals and provide one-on-one attention. The practice is recommended for anyone in need of physical therapy services. However, one review describes negative experiences regarding insurance verification and billing practices. Silver Creek offers exercises and massage therapy to help heal injuries, and patients feel they understand the exercises and stretches.
Practice Information
Therapist Expertise
Therapists are described as great, professional, talented, knowledgeable, patient, and helpful. Some therapists have expertise in sport injuries and spinal infusion surgery recovery. Therapists are also said to listen to needs.
Treatment Setting
The staff is described as positive, welcoming, friendly, and helpful. Patients report a comfortable atmosphere and one-on-one attention. The staff remembers patients and their appointment preferences.
Insurance Coverage
One review mentions a negative experience with insurance verification, stating the practice charged out-of-network fees after initially saying the patient was fully covered. The review also states the practice did not take responsibility for improper verification.
Treatment Approaches
The practice offers appropriate exercises and massage therapy. Proper form during exercises and stretches is stressed. Therapists give directions for at-home work.
Office Experience
One review mentions a very bad front desk and office staff. Another mentions the office assistant helps with questions and making future appointments.
