Select Physical Therapy, including the Twin Peaks location, offers physical therapy services with a focus on providing attentive and personalized care. The practice has a team of knowledgeable therapists, with several named therapists praised for their expertise and dedication to patient well-being. Patients have reported positive experiences with staff, easy parking, and thoroughness with insurance information. However, there have been some complaints regarding appointment scheduling and billing practices. The therapists address questions and concerns, providing feedback and tips on exercises. The staff are described as caring, attentive, and dedicated to helping their clients.
Practice Information
Pregnancy & Postpartum Services
A patient requested an appointment to get help with back pain, which is common during postpartum.
Therapist Expertise
The therapists are described as knowledgeable, professional, and excellent. One therapist is mentioned as the Director of the clinic, and the team is helping patients recover. One therapist is described as knowing her stuff and having worked with patients through several recoveries. One therapist takes their time with patients to help them understand their injury and all the dynamics necessary to recover. The therapists are well trained.
Treatment Setting
The facility isn’t fancy, but parking is easy. The staff are great. The staff are considerate and concerned with each patient’s wellbeing. The staff are nice. The clinic is laid back, and appointments are on time, and you don’t feel rushed.
Insurance Coverage
They were thorough with what the estimated costs would be with respect to insurance. A patient received a bill against their deductible for the balance on the service after being asked to remit a co-pay. Select Physical Therapy reviewed the patient’s insurance eligibility but neglected to inform them service would be billed against a deductible.
Treatment Approaches
Exercises are provided. One patient came in for a knee injury. Another came in for a shoulder injury.
Office Experience
The guy at the reception is very forgetful and inattentive.
