Spine & Sport and Spinal Therapy and Convay Physical Therapy offer physical therapy services for various conditions. Some locations are described as having a friendly staff and clean facilities with equipment. Patient experiences vary, with some individuals praising the therapists’ skills, kindness, and ability to help with pain and improve physical function. Others have reported negative experiences, including issues with appointment scheduling and unprofessional behavior from some staff members. The practice is noted for an active approach to physical therapy and providing home exercises, though some patients feel that the therapists are juggling multiple patients.
Practice Information
Therapist Expertise
Pauline and her assistants are considered the best therapists in San Diego. Therapists are described as knowledgeable and confident. One therapist is described as “FIRE”. Several therapists are highly praised for their care and expertise. Several therapists are named and mentioned favorably.
Treatment Setting
The Kearny Mesa location is described as clean and well-lit, with every piece of equipment needed. One location is described as being clean and having great staff. Another location is described as having barely functional equipment, carpeted floors, and therapists splitting time between patients.
Insurance Coverage
One patient’s treatment was delayed by 6 months due to a gap in insurance coverage.
Treatment Approaches
The practice is described as having a more active approach to physical therapy. Therapists provide a series of varied range of local motion and strengthening exercises to do during sessions, as well as several at-home exercises.
Office Experience
The call center scheduling department received a four-star rating. One patient was ignored by two receptionists who were talking amongst themselves. The receptionist was described as rude.
Patient Experience
One patient’s quality of life improved with a documented increase in strength and mobility. Patients have expressed gratitude and appreciation for the therapists’ kindness and help. One patient stated “The team was great!”
