Rausch Physical Therapy in Laguna Niguel offers physical therapy and massage services. Therapists at Rausch Physical Therapy are described as excellent in their field, offering expertise and high-quality care to patients. Patients report improved quality of life and increased confidence due to the treatments received. The clinic’s environment is generally considered supportive and welcoming, although some patients have experienced issues with the front desk staff’s efficiency. One client noted a disappointing experience with billing and insurance matters.
Practice Information
Therapist Expertise
Lexi demonstrates a high degree of science-focused anatomy and physiology knowledge and uses excellent technique to loosen tight muscles. Danielle M did a great job of identifying and correcting a running injury. Dr. Bailey A. has excellent analysis and treatment. Dr. Austin is technically proficient. Sarah MacMillian is knowledgeable, kind, understanding, and compassionate.
Treatment Setting
The atmosphere is welcoming and supportive. The entire staff is friendly, knowledgeable, and supportive. The clinic has top-notch equipment and a convenient location. The assistants are kind and helpful and show patients ways to keep their form in check.
Insurance Coverage
One patient was told that their insurance would cover the service. However, they later received a bill stating that insurance did not cover services.
Treatment Approaches
Lexi develops and modifies exercise programs to increase core strength and mobility. Massage therapy is also available.
Office Experience
One patient reported that the front desk person is not customer service friendly. Another patient waited over 20 minutes to check out and schedule a follow-up appointment, finding the staff distracted and inefficient.
Patient Experience
Patients report feeling stronger, more mobile, and more confident every day. Patients have found relief and improved posture and strength. A patient noted a significant improvement in their quality of life.
