Select Physical Therapy in La Mesa is praised for its knowledgeable, compassionate, and friendly therapists. The practice is noted for its clean environment, the immediate wiping down of equipment after use, and a peaceful atmosphere. Staff is described as very friendly, helpful and accommodating. The practice offers treatment for injuries and provides exercises to help patients return to their normal routines. While some patients had excellent experiences, including successful recoveries, others encountered issues with insurance coverage and communication, and one person was upset with the customer service and cleanliness.
Practice Information
Therapist Expertise
The therapists are described as deeply knowledgeable, experienced, and qualified. Jordan is noted for being incredibly competent and skilled, while Rachel is also described as very knowledgeable.
Treatment Setting
The ambiance is peaceful. The location has private rooms for measurements and a large room in the back to work on exercises. The location was always clean, and they are constantly wiping down equipment after someone uses it.
Insurance Coverage
One patient had issues getting sessions approved, but the Patient Service Specialist was able to help get the sessions approved through their insurance. However, another patient experienced problems when their insurance changed and the staff’s information proved inaccurate, leading to billing issues.
Treatment Approaches
The therapists work with patients to overcome injuries. They work on flexibility and pain levels to get back to a normal routine. They get good measurements and show exercises to do at home.
Office Experience
The receptionists and front desk staff are described as friendly, kind, personable, and helpful. Scheduling staff is described as excellent.
Patient Experience
The therapists care about their patients and their recovery. The therapist asked, “what is bothering you? And what has improved?” and worked on those problem areas. The treatment improved the patient’s quality of life.
