Banner Physical Therapy-Phoenix Moon Valley offers physical therapy services, with therapists who are knowledgeable and professional. The facilities are well equipped and the staff is kind and understanding, creating a positive experience for patients. Several patients report positive outcomes, including improved mobility and pain relief. The practice provides a supportive environment, but there have been issues with insurance billing at one location. The front desk staff is polite, but there was one reported incident of a billing error. This facility is known for its top-notch therapy from highly qualified therapists.
Practice Information
Therapist Expertise
The physical therapists are fantastic and a pleasure to work with. Mike’s knowledge of physical therapy and the execution of it is amazing. Mike is very thorough. Cassidy is knowledgeable, patient, thorough, and professional. Dr Peterson is very competent.
Treatment Setting
The music and the ambiance of the facility are pleasant. The sessions are two or three patients at a time, which is great, because this prevents patients from crashing into each other, while stretching and or exercising. The staff there was aware that I was coming and after checking in at the front I was quickly taken in and evaluated.
Insurance Coverage
One patient reported an issue with a front desk person trying to overcharge them for a co-pay, despite having Banner insurance.
Treatment Approaches
One patient came in with a shoulder injury. Banner Physical Therapy can help with injuries.
Office Experience
The front desk person was very polite. The staff is aware of scheduled patients. The front desk staff were happy to reschedule appointments.
Patient Experience
Progress is incredible. Patients have stated they are able to walk normal. The therapists are kind and understanding and listen to your needs. They are very great with people. Dr Peterson has contributed to a higher quality of life for patients.
