360 Physical Therapy offers physical therapy services, with positive experiences reported by many patients. Patients have found the staff to be friendly and welcoming, with therapists who are knowledgeable and caring. Some patients have reported issues with billing practices, including discrepancies in insurance payments and lack of communication regarding billing inquiries. The practice has faced complaints of disorganization with appointment scheduling and a lack of follow-up communication from staff.
Practice Information
Insurance Coverage
A patient was told it would be $62 for six sessions and after that it would be $12/session. The patient paid the $62 upfront before starting. Two months later the patient was billed for $309 for the six sessions in addition to the initial payment. It was also mentioned that the patient had previously never paid more than $35/session with insurance.
Therapist Expertise
Kyle is very kind and very knowledgeable. Janice Edwards has a lot of experience. Kyle and Becky are both very skilled at what they do. Fabian Chavez “really knows his stuff.”
Treatment Setting
The front office staff are sweet and make the place so positive with their kindness. Staff is friendly and welcoming. 360 thrives on its wonderful and thoughtful staff, who personally care for the patients.
Office Experience
The front desk is helpful & knowledgeable. The front office staff are sweet. Some patients reported issues with appointment scheduling and the lack of finding an appointment in the system.
Patient Experience
Kyle is exceptional and really cares about his patients. Patients have gained strength and acknowledged weaknesses. Patients have reported feeling 100 percent better.
