FAQ

I am having difficulty placing an order

We are sorry to hear you are having trouble placing an order. The easiest solution is to contact our dedicated customer services team by email on help@scoon.store - we will be happy to help you.


What payment methods does SCOON accept?

SCOON accepts the following payment types: Ideal, Visa, Visa Debit, Visa Electron, MasterCard, Maestro, Amex and PayPal. If your preferred method is not listed above then please contact us at help@scoon.store.


Can I make changes to my order once placed?

If you need to amend any details (such as delivery address) please contact us immediately on help@scoon.store as once an order has been shipped they cannot be cancelled or amended.


How do I know if my order was successful?

If your order is successful you will receive an automated email to confirm your order has been received, and is being processed. This means the payment was successful, however if an item is not in stock, or we see there may be a security issue with the payment, we will contact you as soon as possible to resolve the situation. You will receive an email confirming your item(s) have been dispatched.


Can I track my order?

You can track the status of your orders in your SCOON account. You will also be sent an order confirmation email with your tracking number.


Where does my order come from?

All orders are shipped from our brand partners directly to you.


How much is shipping and how long will it take?

SCOON is pleased to provide simple and affordable shipping options. Please see the Delivery & Returns section for details.


Do I have to pay customs / import charges?

Import duties and customs policies vary widely from country to country and as a result we have no control over their charges nor are we able to estimate the cost of these charges. Your parcel can also be delayed by customs and subsequent charges can be applied which, unfortunately, we have no control over. Duties are charged once the parcel arrives at its destination, all of which must be paid by the recipient of the parcel.