HealthPartners offers a range of services, including lab tests, allergy shots, and urgent care. Some patients report quick lab test turnaround times, with a lab appointment completed in a matter of minutes. However, experiences vary greatly, with some patients encountering rude staff and long wait times, particularly in urgent care. Others have had positive experiences with friendly staff, especially in pediatrics and with allergy shots. There are also concerns about prescription refills, insurance coverage issues, and poor communication regarding denied prescriptions. Several reviews mention issues with dental services, including difficulties in obtaining referrals and experiencing delayed treatment.
Practice Information
Insurance Coverage
HealthPartners has had issues with insurance coverage, as some patients reported being billed after being told their care was covered. One patient stated that they received better care when they were on the state’s free/discount health insurance.
Treatment Setting
One patient found the furniture a little dated looking. In urgent care, a patient was left in a room for three hours after the initial wait, with no one checking on them.
Office Experience
The receptionist was reported to be rude. The intake personnel in Urgent Care were said to be pleasant and helpful.
Patient Experience
One patient felt “disappointed, frustrated, and honestly dismissed” by a dietician. Another reported feeling “comfortable and at ease”. A review states “Everyone was super friendly.”
