Dr. Epstein and his staff are noted for providing caring and friendly service, with appointments taken promptly. Dr. Epstein is described as thorough and has a great bedside manner, taking extra time to answer questions and making patients feel at ease. His expertise is highlighted by his explanations, including the use of drawings to aid understanding of procedures. The practice is praised for its patient-centered approach and its staff’s professionalism. While there is positive feedback, there are also negative comments about the office staff’s helpfulness with insurance and communication, and about the demeanor of Dr. Epstein in some interactions.
Practice Information
Pelvic Health Specialization
The practice addresses general surgery procedures and UroGyno needs. Procedures are explained in detail.
Treatment Setting
The office is described as up-to-date, beautifully decorated, and very Florida-like. The office environment has also been described as dark.
Insurance Coverage
The office staff’s helpfulness with insurance has been brought into question. One individual stated that the office staff is not helpful or aware of the requirements of various insurances.
Office Experience
The office staff is described as caring, friendly, wonderful, super helpful, sweet, professional, and also rude in other cases. There have been issues with the office not returning calls.
Patient Experience
Patients are described as feeling comfortable during visits. Dr. Epstein is described as having a great bedside manner and caring about his patients. Some patients express confidence in the abilities of the doctor and staff.
