Scripps OB-GYN La Jolla appears to offer a range of services, with some doctors receiving high praise, particularly for their care during pregnancy and surgical procedures. However, the practice also faces criticism regarding administrative issues, including billing errors and inconsistent information from the administrative team. Some patients reported negative experiences with the practice, citing a transactional approach to healthcare, difficulty reaching the billing/finance team, and issues with scheduling. Additionally, the practice has faced complaints about the handling of international patient inquiries and the enforcement of visitor policies during postpartum appointments. On the other hand, some staff members, such as schedulers, have been commended for their kindness and helpfulness, creating positive initial impressions.
Practice Information
Pregnancy & Postpartum Services
Dr. Nelson is recommended for her informative approach during pregnancy, answering all questions. There is a folder provided that details what to expect at each visit. Dr. Nelson delivered a baby and was fast and efficient. Newborns are considered “visitors” and will not be allowed at mothers appointments.
Insurance Coverage
One patient was billed incorrectly for visits and had to pay hundreds of dollars out of pocket for annual preventative visits that should be fully covered by their insurance. Their billing/finance team is impossible to reach.
Office Experience
The medical assistants’ incompetence is unbelievable. The scheduler, Yesenia, is kind and helpful. Some front desk staff lack the proper knowledge and have a bad attitude.
