The source material describes experiences at Scripps Mercy Hospital, focusing on emergency room and surgical services. Several reviews highlight both positive and negative aspects of the care provided. Positive feedback centers on the compassion of specific staff members like security guards and nurses, as well as the care given to some patients in the trauma unit. However, negative feedback includes instances of rude and unhelpful staff, long wait times, and dissatisfaction with treatment, particularly in the emergency room. Some patients reported feeling dismissed, while others received inadequate follow-up care after surgery. One review details an experience where the patient’s pregnancy was not treated as an emergency and the hospital did not take their Oregon insurance. Overall, the reviews suggest a mixed level of patient satisfaction and quality of care.
Practice Information
Pregnancy & Postpartum Services
One patient brought their wife to the hospital because she is 12 weeks pregnant. The front desk and initial check in nurse were extremely rude to her. The doctors completely blew them off and set them up an appointment at a clinic they knew wouldn’t take their Oregon insurance.
Treatment Setting
The outpatient surgical center and waiting area felt unwelcoming, outdated, and lacking even basic amenities like water, coffee, or a vending machine. The waiting room was grimy and uncomfortable. The staff at check-in were actually kind and helpful, and one reviewer appreciated that.
Insurance Coverage
A clinic the hospital doctors set up an appointment at would not take the patients’ Oregon insurance.
Office Experience
The front desk and initial check in nurse were extremely rude to the patient’s wife.
Some staff members were described as rude and unhelpful, while others were noted for their compassion and care. The practice offers emergency services and outpatient surgical care.
