The facility has undergone recent changes, with a new Executive Director bringing “refreshing energy and a wealth of expertise”. Some reviewers have had positive experiences, noting improvements in care, a more “home environment,” and increased professionalism. However, the facility also receives significant negative feedback, citing issues with staff responsiveness, quality of care, and communication. Some complaints mention understaffing and questionable cleanliness. There are contrasting views on the office experience, with one reviewer reporting a negative interaction with the receptionist, while others have noted positive changes in leadership.
Practice Information
Office Experience
On May 30th at 9:00 am, the receptionist gave one person a “bad attitude”. The reviewer stated that it was “uncomfortable to have someone like that the front desk where we have family living.”
Patient Experience
One reviewer reported the facility has “an enthusiastic group of new leadership that has already made their imprint for professionalism, increase of excellent of quality of care and accountability”. The new leadership has made changes in the culture and gives the residents a much better quality of care. Some reviewers express a “genuine passion for making a difference”.
